Frequently Asked Questions
Everything you need to know about our Canadian shipping, custom tailoring timelines, and our hassle-free pet-comfort guarantee.
How to Measure
Our Return Policy
Use a soft tape to measure the chest at its widest point, the neck base, and back length from collar to tail base. Always measure snug but not tight.
Because ready-to-wear items should fit comfortably, we offer exchanges within 30 days. Custom-tailored garments are final sale, but we will adjust them if they do not fit.
Custom Order Timelines
Cat Clothing Comfort
Bespoke garments are individually hand-sewn in our Ottawa studio. Please allow 7 to 14 business days for crafting before your order ships across Canada.
Yes! Our cat-approved cuts feature wider armholes and lightweight fabrics designed specifically to respect feline flexibility and comfort during afternoon naps.
Need Instant Sizing Help?
Skip the email and chat directly with our Ottawa tailors. Send us your pet's measurements on WhatsApp for real-time fitting advice.



